Help center
Answers about booking, payments, game day and clubs.
Popular questions
- Cancelling a booking: what you get back
- How does a PrimePlay game work?
- Booking and paying for a game
- When to arrive
- When a game is full: the waiting list
- Withdrawing your balance to your card
Browse by topic
- Getting startedWhat PrimePlay is, how a game works and how to sign up.4 articles
- Finding and bookingFind a game, book and pay, waiting lists, free and private games.5 articles
- Payments, balance and refundsYour wallet, cancellations, refunds and withdrawals.4 articles
- Game dayWhen to arrive, game modes, the Game Captain and the rules.6 articles
- Clubs and tournamentsClubs, the club wallet, club matches and tournaments.5 articles
- Account and profileYour profile, privacy, notifications and deleting your account.3 articles
- Invites and rewardsInviting friends, paying a friend's spot and achievements.3 articles
- Get helpContact the PrimePlay team or report a bug.2 articles
Still stuck?
Ask Cristiano, our assistant, for an answer now, or write to the team.