Terms of Service

Last Updated: 5 October 2026

1. Acceptance of Terms

By accessing or using the services offered by PrimePlay Sports Technologies ("we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our services.

These Terms constitute a legally binding agreement between you and PrimePlay Sports Technologies. By creating an account, joining a game, or making any payment, you confirm that you have read, understood, and accepted these Terms.

2. Company Information

These services are provided by PrimePlay Sports Technologies, a company registered in Portugal under Tax ID (NIF) 517651220, with registered office at Rua do Conde de Redondo, 80, 7º Esquerda, 1150-109 Lisboa, Portugal.

For any questions about these Terms, contact us at support@primeplay.football.

3. Description of Service

PrimePlay operates a digital platform at primeplay.football and via our mobile web application, enabling users to discover, book, and participate in organised amateur football games, tournaments, and related events in Portugal.

The current scope and features of the service — including available game formats, locations, tournaments, and community features — are described in the app and may evolve over time. We may add, change, or remove features at our discretion, with reasonable notice to users where the change is material.

PrimePlay facilitates the organisation of physical football games at third-party venues (sports facilities, synthetic-turf pitches). We are not the owner or operator of these venues; venue rules apply in addition to these Terms.

All users participate in physical football activities at their own risk. PrimePlay does not provide medical insurance, health screening, or supervision of physical conduct during games. Users should ensure they are in good health and consult a healthcare professional before participating if they have any concerns.

4. Eligibility and User Representations

By using PrimePlay, you represent and warrant that:

• You are at least 16 years old. By accepting these Terms at signup, you confirm this.
• You are legally capable of entering into a binding contract under Portuguese law.
• All information you provide during registration and ongoing use is accurate, complete, and not misleading.
• You will use the service only for lawful purposes and in accordance with these Terms.
• You are not located in a country subject to a Portuguese government embargo or designated as a terrorist-supporting jurisdiction.

Accounts of users under 16. If we learn that a user under 16 has registered, we will close the account and refund any wallet balance to the original payment method. Parents or guardians who believe their child has registered should contact support@primeplay.football.

5. Assumption of Risk and Liability Waiver

Football is a contact sport. Participation involves inherent risks including, but not limited to: sprains, strains, fractures, joint injuries, muscular injuries, head injuries, cardiovascular events, dehydration, and other acute or chronic health conditions, including in rare cases permanent disability or death.

By registering for and participating in any PrimePlay-organised game, tournament, or event, you voluntarily and knowingly:

• Accept and assume all such risks, whether known or unknown, including risks arising from the conduct, condition, or actions of other players, spectators, or third parties.
• Represent that you are in sufficient physical condition to participate safely, and that you have no medical condition that would make participation dangerous to yourself or others.
• Acknowledge that PrimePlay does not provide medical insurance, first-aid response, or on-site medical supervision. You are solely responsible for arranging your own health insurance coverage.
• Waive any claim against PrimePlay Sports Technologies, its officers, employees, contractors, and venue partners for injuries, damages, or losses arising from your participation — except to the extent caused by PrimePlay’s gross negligence or wilful misconduct.
• Agree that this waiver binds you and your heirs, executors, and administrators.

Portuguese mandatory consumer-protection law (Decree-Law 84/2021 and related statutes) applies to this waiver and may override specific provisions where they are incompatible with non-waivable consumer rights.

6. User Responsibilities and Conduct

You agree to follow the community standards published on our Rules page, including the format rules, captain authority, and no-show policy. In summary, you will:

• Be punctual. Late arrivals disrupt team balance and are unfair to other players.
• Cancel on time if you cannot attend. See §10 for refund tiers.
• Treat all participants with respect. Referees, opponents, teammates, captains, and venue staff.
• Play fairly and within the rules of the format you are participating in.
• Follow captain decisions. The Game Captain’s call on disputes, rotations, and team balance is final.
• Pay for any equipment you damage or lose at the prevailing rate published in the app.

The following conduct will result in immediate account suspension or permanent ban, at our sole discretion:

• Physical violence — toward any person at a PrimePlay game or venue.
• Verbal abuse, threats, or intimidation — including via in-app chat or direct messages.
• Harassment — sexual, racial, ethnic, religious, or based on any protected characteristic.
• Alcohol or drug impairment at a game. Impaired players will be refused participation without refund.
• Discrimination of any kind.
• Persistent no-shows — see §10.

7. Prohibited Activities

You agree not to:

• Use the service for any unlawful purpose or in violation of any local, state, national, or international law.
• Submit false or misleading information during registration, payment, or tournament registration.
• Use bots, scrapers, or automated tools to extract data, book games en masse, or circumvent rate limits.
• Attempt to gain unauthorised access to PrimePlay’s systems, accounts, or databases.
• Interfere with the proper functioning of the service, including overload, crash, or disable mechanisms.
• Impersonate another user, captain, or PrimePlay staff member.
• Use another user’s account, phone number, or payment method without authorisation.
• Resell, rent, or transfer your PrimePlay account or wallet balance for commercial purposes.
• Circumvent any account suspension by creating a new account.
• Collect or store personal data of other users without their consent.

8. Registration and Account Security

To use PrimePlay, you must register with a valid mobile phone number and complete verification via SMS or a messaging app (such as WhatsApp). You may optionally provide an email address, Portuguese Tax ID (NIF) for invoicing, and profile information.

You are responsible for:

• Maintaining the confidentiality of any authentication tokens issued to your device.
• All activity that occurs under your account, whether or not you authorised it.
• Notifying us immediately at support@primeplay.football if you suspect unauthorised access to your account.

PrimePlay may deliver verification codes, game reminders, and cancellation notices via SMS, messaging apps, or push notifications. Message and data rates from your mobile carrier may apply. You can opt out of marketing messages; transactional messages (verification codes, refunds) cannot be opted out of.

9. Payments, Wallet, and Credits

PrimePlay operates a prepaid wallet system. The following terms apply:

• Top-ups. You may add credit to your wallet using a bank card via our payment processor. Card data is handled entirely by the processor; PrimePlay never sees or stores your full card number.
• Nature of balance. Your wallet balance represents prepaid credit redeemable against PrimePlay services only. It is not a bank deposit, is not insured by any deposit-guarantee scheme, and does not earn interest.
• Non-expiry. Wallet credits — however obtained — do not expire and remain redeemable as long as your account is active.
• Refunds to original payment method. If you request a refund of unused balance and the original payment method supports it, we will process the refund within 10 business days. Refunds to cards used more than 6 months ago may be issued as wallet credit instead.
• No cash alternative. Wallet balance has no cash value outside the PrimePlay platform and cannot be transferred to other users or third parties.
• Rewards. Credits earned through promotions or referrals are subject to the eligibility rules published in the app. We may revoke credits obtained through fraud, abuse, or violation of these Terms.
• Damage charges. You are liable for the cost of any PrimePlay equipment you damage or lose, at the prevailing rate published in the app. We may deduct these charges from your wallet balance.

10. Cancellation and Refund Policy

If you need to cancel your registration for a game, the refund applied to your wallet balance depends on how much notice you give before kickoff:

Cancellation closes 30 minutes before the game’s official kickoff time.

No-show policy. Players who register but do not attend, and do not cancel, are tracked under our community no-show system. Repeated no-shows lead to temporary or permanent suspension, as described on our Rules page.

Cancellation by PrimePlay. If we cancel a game (e.g., due to insufficient players, weather, or venue issues), all registered players receive a full refund to their wallet balance, with no fees, and a notification via the channel used for that game.

Cancellation by venue. If a venue cancels access for reasons beyond our control, we will offer either a full refund or a place at a rescheduled game, at your option.

11. Use of Photography and Video Content

We may photograph and record video at our games, tournaments, and events. By participating, you consent to use of your image and likeness in our marketing materials, social media channels, website, and promotional communications — without compensation.

We process such content in accordance with our Privacy Policy and applicable GDPR law. We commit to using such materials respectfully and solely to promote PrimePlay activities.

To opt out, email support@primeplay.football before the event. We will make reasonable efforts to exclude you from photography and video, but cannot guarantee it in fast-paced game situations.

12. User-Generated Content License

You may contribute content to PrimePlay, including: testimonials, in-app chat messages, player ratings, profile information, and avatar images ("User Content").

You retain ownership of your User Content. By submitting it, you grant PrimePlay a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, use, display, reproduce, modify, and distribute your User Content for the purpose of operating, improving, and promoting the service.

You represent and warrant that your User Content:

• Does not infringe the intellectual property, privacy, or other rights of any third party.
• Is not defamatory, obscene, hateful, or otherwise unlawful.
• Does not contain personal data of other individuals without their consent (e.g., photos of other players shared without permission).

You are solely responsible for your User Content. We may remove or moderate any User Content that violates these Terms or that we deem inappropriate, at our sole discretion, without notice.

13. Intellectual Property Rights

The PrimePlay platform — including our website, mobile application, source code, databases, designs, logos, brand name, and marketing materials — is owned by PrimePlay Sports Technologies and protected by Portuguese and international intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the service for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute any part of the service for commercial purposes.
• Use our trademarks, logos, or brand assets without prior written consent.
• Reverse engineer, decompile, or attempt to extract source code from the service.

14. Limitation of Liability

To the maximum extent permitted by law:

• The PrimePlay service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• PrimePlay Sports Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses.
• Our total aggregate liability for any claim arising out of or relating to these Terms or the service shall not exceed the amount you paid to PrimePlay in the six months preceding the event giving rise to the claim.
• We do not warrant that the service will be uninterrupted, error-free, or secure, or that defects will be corrected.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Portuguese law, including liability for gross negligence, wilful misconduct, or breach of statutory duty.

15. Indemnification

You agree to defend, indemnify, and hold harmless PrimePlay Sports Technologies, its officers, employees, contractors, and venue partners from any claim, demand, loss, damages, or legal fees (including reasonable lawyers’ fees) arising out of:

• Your use of the service or violation of these Terms.
• Your User Content, including claims of intellectual property infringement or defamation.
• Your conduct toward other users, on or off the pitch.
• Any injury or damage you cause to another person or property at a PrimePlay event.

16. Termination

You may close your account at any time by contacting support@primeplay.football. We will refund any remaining wallet balance per §9.

We may suspend or terminate your account at any time, with or without notice, if:

• You violate these Terms or our published Rules.
• We believe your conduct harms other users, the PrimePlay community, or our brand.
• You provide false, inaccurate, or misleading information.
• Required by law, regulation, or request from a public authority.

On termination, your right to use the service ceases immediately. Provisions of these Terms that by their nature should survive termination — including Sections 5 (Risk), 9 (Wallet), 12 (UGC License), 14 (Liability), and 15 (Indemnification) — shall remain in effect.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict-of-laws provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Any dispute arising out of or relating to these Terms or the service shall be resolved in the courts of Lisbon, Portugal, except where Portuguese law mandates a different jurisdiction.

EU consumer rights. If you are a consumer resident in another EU member state, you retain the protection afforded to you by the mandatory provisions of the law of your country of residence.

Online dispute resolution. The European Commission operates an online dispute-resolution platform at ec.europa.eu/consumers/odr, which EU consumers may use for disputes with PrimePlay.

Data protection complaints. For privacy or data-protection matters, you may complain to the Portuguese supervisory authority — Comissão Nacional de Proteção de Dados (CNPD), Av. Brasília 12, 1300-506 Lisboa, Portugal. Website: cnpd.pt.

18. Changes to These Terms

We may revise these Terms from time to time. The "Last Updated" date at the top of this page indicates when the Terms were last modified. We will notify users of material changes via SMS, messaging apps, or in-app notification at least 14 days before the changes take effect.

If you continue to use the service after the effective date of revised Terms, you are deemed to accept the revised Terms. If you do not agree to the changes, you must stop using the service and request account closure per §16.

19. Contact

If you have any questions about these Terms, please contact us:

• PrimePlay Sports Technologies
• Tax ID (NIF): 517651220
• Rua do Conde de Redondo, 80, 7º Esquerda
• 1150-109 Lisboa, Portugal
• Email: support@primeplay.football