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Your wallet balance and top-ups

Your wallet is prepaid PrimePlay credit. You top up from 10 EUR to 500 EUR by card, refunds land there, and it doesn't expire while your account is active.

Updated 25 October 2026

Your wallet is your PrimePlay credit. Top it up by card from Wallet. Payments go through Stripe, so we never see or keep your full card number.

  • You can top up from 10 EUR to 500 EUR.
  • Refunds from cancelled bookings land in your balance.
  • It doesn't expire while your account is active.
  • You can only spend it on PrimePlay, and you can't send it to another player.

Want the money back on your card? See Withdrawing your balance.

Still stuck?

Ask Cristiano, our assistant, for an answer now, or write to the team.