Reporting a bug or sending feedback
Open the You tab and tap Send feedback to report a bug or share an idea. If you're signed in, our reply lands in Messages.
Updated 20 October 2026
- Open the You tab and tap Send feedback.
- Tell us what happened, or what you'd like. Add screenshots if you can.
- Signed out? Add your email so we can reply.
It helps if you tell us what you tapped, what you expected, what happened instead, and which phone or computer and browser you use.
If you're signed in, our reply lands in Messages, in the "PrimePlay Support" conversation. You also get a notification when we plan the fix or finish it.
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